Reference

Terms and Conditions That Actually Make Sense

These terms set out what you agree to when you open and use a 99 xo account — covering deposits via bKash, Nagad and Rocket, how withdrawals are processed, and what happens if something goes wrong.

Account eligibility rulesbKash, Nagad & Rocket wallet termsWithdrawal and verification conditionsAccount suspension policyApplicable law and eligible regions
99 xo Terms and Conditions That Actually Make Sense
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Open the chat widget inside your account dashboard to ask about specific clauses, account restrictions or wallet conditions. Our support team responds directly and can escalate formal disputes.

Email Support

Send a written query to our support address for detailed terms questions, withdrawal disputes or requests to close your account. We aim to acknowledge every email within one business day.

Account Help Centre

The Help Centre inside your account lists common terms questions, wallet verification steps and the process for raising a formal complaint if you disagree with an account decision.

ACCOUNT SECURITY PRACTICES

How We Handle Your Account and Data Under These Terms

These terms sit alongside our data handling practices. Here is what that means in practice for your account on 99 xo.

Account Verification

We verify your identity before processing any withdrawal. This means confirming the name on your bKash, Nagad or Rocket account matches the details on file. Mismatches are flagged for manual review before funds move.

Data Retention

Account records, transaction logs and wallet activity are retained in line with the periods required under applicable law. You can request a summary of your own data by contacting support through live chat or email.

Cookie and Session Policy

We use session cookies to keep you logged in and to track which pages load correctly on your device. You can adjust cookie preferences in your browser at any time without losing your account data.

Requesting Account Changes

To update your registered mobile number, wallet details or account name, contact support with the relevant documentation. Changes to payment details linked to Nagad or Rocket require re-verification before the next withdrawal.

Common Questions About These Terms

If your question is not here, use live chat inside your account and our team will point you to the relevant clause.

Access and eligibility depend on local law and the regions 99 xo serves. If you are unsure whether these terms apply where you are, check with a legal adviser before opening an account.

We can update these terms when operational or regulatory conditions require it. We will notify you on the platform before changes take effect. Continued use of your account after that date counts as acceptance.

If your account is suspended, any balance held is frozen pending a review. We will contact you through your registered email to explain next steps and the expected timeline for resolution.

Contact support via live chat or email and request a data summary. We will compile your account activity, transaction records and wallet history in line with the retention periods set out in our policy.

Wallet details such as your Rocket account number are used only to process deposits and withdrawals. They are not shared with third parties outside the payment processing chain required to complete your transaction.

Raise a formal complaint through the Help Centre inside your account or email our support team. We will review the decision against the relevant clause and respond with our findings within the timeframe stated in our complaints process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.