Reference

The Legal Terms Behind Your Account

This page holds the rules that govern your account: who can register, what we record when you fund a wallet through bKash, Nagad or Rocket, and how we look after your details.

Eligibility and region rulesWallet and deposit recordsPrivacy and cookie useAccount closure requests

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POLICY CONTACT

Reaching Us About a Legal Question

A legal question needs a paper trail, so we route these through channels that keep one. Sign in and the Help menu lists the policy option; a written request by email gets a written reply on the same thread. Keep your wallet reference close — whether you are signing in from Dhaka or anywhere else in Bangladesh, that reference is what lets us tie your account to the record. Requests about your own data go through the same desk.

DATA AND ACCESS

How We Handle Your Account Records

Records are the whole point of a policy page. When you deposit through a wallet, we store the transaction reference, the amount and the time, plus the contact details and device you signed in from. Cookies keep your session alive and remember your language choice; they do not touch your balance. You can ask what we hold on you, and ask us to correct it.

What we store

Account name, contact number, wallet number, device type and a reference for each deposit. We keep these to run the account, answer disputes and meet record-keeping duties. We do not sell your data.

Cookies and sessions

Cookies hold your signed-in session and your language setting. Clearing them signs you out, which is worth knowing if you share a phone. Nothing in a cookie changes a balance or moves money.

Account security

Your password plus the one-time code sent to your number guard the account. We never ask for that code in chat. Set a fresh password if anyone has seen your screen or your messages.

Retention and changes

Transaction records stay for as long as the law where you live requires, then they are removed. To correct your name or close the account, send the request from your registered email.

Where Our Terms Apply and Where They Don't

99 xo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our legal position starts with two conditions: you must be an adult under the law where you live, and you must be in an eligible region when you open an account or move money through the wallet. Neither is negotiable. If the law where you are

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does not allow this kind of service, the service is not for you — and we will not process a bKash, Nagad or Rocket transfer sent from a region we cannot serve. What you agree to is set out in the terms that sit alongside this
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page. That wording covers how your account wallet is funded, what we record when a deposit lands, how a withdrawal is checked against the name on the wallet, and what happens if a payment is reversed or disputed. We keep those records because a dispute you
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raise weeks later can only be settled if the trail is intact. Privacy works the same way. We collect what the account needs — your name, contact number, wallet number, device type and the reference for each deposit — and use it to run the account
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and meet record-keeping duties. We do not sell it to anyone. One honest limit: rules differ by country and by region within a country. Where these terms and the law where you live disagree, local law wins and the affected part of the service may be
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closed to you. Read the terms before your first deposit, not after.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Legal Questions We Get Asked Most

These are the ones that reach the desk again and again — region rules, data requests, a name mismatch on a wallet, and what closing an account actually does. The short answers sit below; the full wording lives in the terms. If your case is not covered here, message the support desk with your account number and we will take it from there.

The law of the country and region where you live, plus the terms you accept when you register. Where the two disagree, local law takes priority and the affected service may not be open to you.

Start a registration and the system will tell you. If your region is not eligible, your account cannot be funded and any wallet transfer we receive is sent back to the number it came from.

Yes. Send the request from your registered email, naming the account. We confirm arrival, then reply with the data we hold once we are satisfied it is genuinely you asking.

The deposit may sit uncredited until the mismatch is cleared. Raise it in help chat before sending, with the wallet number and the reference, and the desk will tell you what to submit.

Your login stops working and your details leave the active account. Transaction records stay for the period local law requires, because those are the ones a dispute or an audit would look at.

The terms sit alongside this page and load from the same account menu. Read the payment and withdrawal clauses first — those are the parts that affect your wallet most directly.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoTeen Patti Express InfoResponsible Play Bangladesh

The Legal Terms Behind Your Account

Reaching Us About a Legal Question

How We Handle Your Account Records

What we store

Cookies and sessions

Account security

Retention and changes

Legal Questions We Get Asked Most

01 Which law applies to my 99 xo account?

02 How do I check whether my region is eligible?

03 Can I get a copy of the data you hold on me?

04 What happens if my bKash name does not match my account name?

05 If I close my account, what stays on record?

06 Where can I read the full terms before depositing?

Legal

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