What We Collect and Why We Collect It
When you register, we collect your name, contact details, date of birth and the payment identifiers linked to your chosen wallet — whether that is your bKash number, your Nagad account reference or your Rocket wallet ID. We use this to verify your identity, process deposits
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and withdrawals, and keep your account secure against unauthorised access. During each session we also log device type, browser version and IP address so we can spot unusual login patterns early. If you contact our support team, the conversation record is stored against your account to
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help us resolve follow-up issues faster. We do not sell, rent or trade your personal data to third parties for marketing. We share data only where required by applicable law or with payment processors strictly for transaction clearing. Retention periods follow local regulatory expectations where those
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apply; in the absence of a specific local rule, account data is held while your account remains active and for a reasonable period after closure. Your eligibility to use 99 xo depends on your local law and the eligible regions we serve — if local law
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restricts access, your data rights under that law apply in full.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.